Sapling Consulting Ltd.

Dr. Jutta Campbell

SAP - Training and End User Support

My early exposure to SAP training comes from employment with two consultancies specialising in SAP training, DA Consulting and RWD. Since 2005 I have been working as a freelance consultant, with a firm focus on training.

My experience as an end user support consultant stems from permanent positions within SAP support teams at WilsonConnolly and AMD and periods of go-live support, most recently with Unipart (eWM; 2016), Arla (WM, MM; 2014), Bose (SD; 2008), Premier Foods (SRM & MM, 2008), and Vodafone (SD, MM, and MDM 2009 & 2010)
Period Client Details
since 05/17 Associated British Ports
SAP Trainer (YM)
  • Development and delivery of YM training
  • Development of job aids
09/16 – 12/16 Honda of the UK Manufacturing Ltd
SAP Deployment Coordinator (SRM)
  • Development and delivery of SRM training
  • Development of job aids
05/16 – 08/16 Unipart Aftermarket Logistics
SAP Trainer and Floorwalker (eWM)
  • On the job training / coaching of outbound and internal eWM processes
  • Development of job aids
  • 1st line support for outbound and internal eWM processes during nightshifts
10/14 – 12/15 Cambridge University Press
SAP Trainer (CRM, MM, SD, FI/CO)
  • Development and delivery of key- and end user training materials
  • Supporting UAT and intergration testing on master data
02/14 – 08/14 Arla Foods Deutschland GmbH
Training Coordinator (WM and LE-TRA)
  • Design,development, and delivery of WM and LE-TRA training materials
  • Functional and integration testing
  • Go-live support WM and MM (Purchasing)
01/10/13 Kerry Ingredients and Flavours (IE)
(Contracting to Olas IT.)
SRM & MM Co-Trainer
  • Supporting an Irish trainer during delivery of existing courses to a German audience
12/11 – 06/13 BASF, Ludwigshafen (DE)
Master Trainer
  • Development and delivery of global training materials for GTS, MM, SRM, and transport management
  • uPerform project and publishing administrator
08/11 – 11/11 National Grid, Solihull (UK)
Training Data Lead
  • Supporting training courses across SAP ECC (PM and HR), CRM, and the third party products Click, Syclo, ArcFM
  • Use of LSMW and WinShuttle to fulfil SAP data requirements
03/11 – 07/11 Molson Coors (UK)
(Contracting to Assima UK Ltd.)
SD & SCM Trainer
  • Part of a team of 12 trainers
  • Development and delivery of BI and SCM training courses
  • Support for integration and user acceptance testing (SD)
  • Development of a training database based on Excel VBA
11/10 - 02/11 Vodafone (IE)
SCM Trainer
  • Part of a team of 4 trainers
  • Localisation of existing and creation of additional training materials across MM, MDM, SRM, AP, SD
  • Training of UAT testers
10/10 Kerry Ingredients and Flavours (IE)
(Contracting to Olas IT.)
SRM Trainer
  • Part of a team of 9 trainers
  • Delivery of an existing SRM course to a German audience
  • Translation of training materials into German
04/10 – 08/10 National Grid, Solihull (UK)
(Contracting to SAP UK.)
SAP Training Data Lead
  • Part of a team of 20 trainers
  • Training client testing and data population across SAP ECC6, SRM, BI, Click, Syclo, and ESRI
10/09 – 02/10 Vodafone VPC, Luxembourg
(Contracting to SAP UK.)
Training and Change Manager (SCM)
  • Sole trainer on the project
  • Development and delivery of SD, MM, and MDM training materials
  • Change communications to the business
  • Support of integration and user acceptance testing
07/09 – 09/09 Vodafone, Newbury (UK)
(Contracting to SAP UK.)
SAP Trainer (SCM)
  • Part of a team of 10 trainers
  • Development of SCM training materials for a core training library
  • Testing and support for the training environment across SCM, FICO, HR, MD
01/09 – 04/09 Vodafone, Theale (UK) and Düsseldorf, Germany
(Contracting to SAP UK.)
SAP Trainer (AP & SCM)
  • Part of a team of 12 trainers
  • Testing and data population (AP) of the training client
  • Delivery of SCM courses in Germany
10/08 – 12/08 Premier Foods plc, St. Albans (UK)
(Contracting to Floatdene Green Ltd.)
SAP Trainer (SRM and MM)
  • Part of a team of 15 trainers
  • Development and delivery of SRM, MM, and MDM courses
  • Classroom & 1-2-1 training delivery up to executive level
  • Go-live support (floor walking)
10/08 – 12/08 Premier Foods plc, St. Albans (UK)
(Contracting to Floatdene Green Ltd.)
SAP Trainer (SRM and MM)
  • Part of a team of 15 trainers
  • Development and delivery of SRM, MM, and MDM courses
  • Classroom & 1-2-1 training delivery up to executive level
  • Go-live support (floor walking)
09/08 FirstGroup plc, Aberdeen (UK)
SAP Trainer (MM)
  • Sole trainer on the project
  • Delivery of an existing MM (PUR) course to new SAP users
11/07 – 07/08 Bose, Volendam (NL)
SAP Trainer (SD)
  • Part of a team of 5 trainers
  • Development of SD eLearning materials for the European leg of a global roll-out using OnDemand and Trainer
  • SD training delivery across 16 European subsidiaries
  • Go-live support (telephone-based, supporting 16 European subsidiaries)
09/07 – 11/07 E.ON (UK), Birmingham (UK)
(Contracting to SAP UK)
SAP Trainer (AP)
  • Part of a team of 18 trainers
  • Development of AP training materials using Performance Pak
  • Delivery of pilot training in AP
  • Main point of contact within the training team for workflow queries
08/07 – 09/07 Tyco Fire and Building Products, Enschede (NL) and Rodgau (GE)
(Contracting to LogicaCMG)
SAP Trainer (SD)
  • Part of a team of 20 trainers
  • Delivery of existing courses (SAP Basics & SD) to Inside Sales staff
08/06 – 05/07 FirstGroup plc, London & Weston-super-Mare (UK)
SAP Trainer (MM)
  • Sole trainer on the project
  • Development and delivery of an MM (PUR, IM) training course to new SAP users
  • Training needs analysis for existing SAP users
  • Development and delivery of an MM refresher programme (PUR, IM) for existing SAP users
  • Training evaluations according to Kirkpatrick (levels 1 – 3)
12/06 Ineos, Cologne (Germany)
(contracting to Skillset UK Ltd.)
SAP Trainer (SD)
  • Sole trainer on the project
  • Delivery of an existing SD course to two new starters
02/05 – 06/05 Milton Keynes Council, Milton Keynes (UK)
(contracting to HBS Business Services Ltd.)
SAP Trainer (SD)
  • Part of a team of 6 trainers
  • Design of SD training materials (sales and billing)
  • SD training delivery to groups of 4 – 10 users
  • Backup trainer for MM, PS, and CO reporting
  • Mentoring junior in-house trainers
  • Go-live support for 3 weeks after go-live
08/04 – 09/04 Cognis Iberia S.L., Barcelona (Spain)
(permanent employee of RWD)
SAP Training Manager
  • Responsible for a team of 4 trainers
  • Review and adaptation of global training materials for a Spanish rollout
  • Coordination of translation of key documents into Spanish
  • Development of local training materials and documentation
  • Modification of the existing support website to include the new Spanish documents
07/04 – 08/04 Linde Material Handling, Aschaffenburg (Germany) & Basingstoke (UK)
(permanent employee of RWD)
SAP Trainer (MM)
  • Part of a team of 6 trainers
  • Development of German and English training materials (PUR, MRP)
  • Translation of existing German documentation into English
  • Documentation of local business processes in the UK plant
05/04 – 07/04 Exxon Mobil, Brussels (Belgium)
(permanent employee of RWD)
SAP Trainer (AP)
  • Part of a team of 6 trainers
  • Development of global training materials (SAP Intro, AP, Train the Trainer)
  • Delivery of AP training to a group of 12 key users
  • Backup developer and trainer for SRS
04/04 OKI Europe Ltd., London (UK)
(permanent employee of RWD)
SAP Trainer (APO)
  • Part of a team of 3 trainers
  • Sickness cover during the development phase of an APO training programme
  • Development of exercises and introductory presentations
02/04 – 04/04 Rieber & Søn ASA, Bergen (Norway)
(permanent employee of RWD)
SAP Trainer (SD)
  • Part of a team of 4 trainers
  • Development of SD training materials (master data, sales, transportation, billing)
  • Handover of training materials to local key users
  • Support of key users during training roll-out
11/03 – 02/04 The Sofa Workshop, Llantrisant (UK)
(permanent employee of RWD)
SAP Trainer (SD)
  • Sole trainer on the project
  • Training needs analysis for existing SAP users
  • Development and delivery of an SD refresher programme for existing SAP users
  • Modification of existing SAP end user documentation
  • Use of GuiXT to distribute end user documentation on-line
10/03 – 11/03 Interbrew, Leuven (Belgium)
(permanent employee of RWD)
SAP Trainer (cross module)
  • Part of a team of 2 trainers
  • Development of a “training toolkit” containing templates, project plans and timetables to standardise international training rollouts
12/02 – 08/03 AMD LLC, Dresden (Germany)
(permanent employee of AMD)
SAP Support Officer (MM)
  • Part of a team of 10 support staff
  • 2nd line support for MM (IM, PUR, MRP), EBP, BW, and workflow
  • Liaising between business units and the SAP team & running key user workshops
12/02 – 08/03 AMD LLC, Dresden (Germany)
(permanent employee of AMD)
SAP Support Officer (MM)
  • Part of a team of 10 support staff
  • 2nd line support for MM (IM, PUR, MRP), EBP, BW, and workflow
  • Liaising between business units and the SAP team & running key user workshops
08/02 – 11/02 AMD LLC, Dresden (Germany)
(permanent employee of AMD)
SAP Trainer (SD)
  • Part of a global team of 25 trainers
  • Localisation of global SD training materials for 8 European sales offices
  • SD training of European key users
  • Unit- and integration testing of SD functionality
08/00 – 08/02 Wilson Connolly plc, Northampton (UK)
(permanent employee of Wilson Connolly plc)
SAP Support Officer (MM, PS)
  • Part of a team of 7 support staff
  • 2ndline support for MM, PS, and workflow
  • Design and maintenance of SAP authorisations for MM and PS
  • Specs for ABAP programmers for MM reporting
  • Design and development of upload programs into SAP using Excel/VBA
  • Ongoing end user training (refreshers and new starter)
  • Responsible for an intranet site containing SAP documentation and training materials
02/00 – 07/00 Getronics, London, Laupen (Switzerland), and Vienna (Austria)
(permanent employee of DACG)
SAP Trainer (MM)
  • Part of a team of 8 trainers
  • Development of MM training materials and end user documentation
  • Delivery of the MM training solution to key users
  • Translation of selected training documents into German
  • Delivery of MM training materials in Switzerland and Austria
  • Go-live support in Switzerland for 3 weeks after go-live
02/99 – 11/00 Guinness, Dublin, Kilkenny, and Dundalk (Ireland), and London
(permanent employee of DACG)
SAP Trainer (SD)
  • Part of a team of 15 trainers
  • Development of SD training materials
  • Documentation and unit testing of bar code scanning within warehouses
  • Delivery of SD training courses during 3 separate roll-outs
  • Bar code scanner training in several key warehouses
  • Go-live support across 5 sites in Ireland for 4 weeks after go-live
07/98 – 12/98 BASF Ltd., Cheadle
(permanent employee of DACG)
SAP Trainer (SD)
  • Part of a team of 7 trainers
  • Development of SD training materials
  • Delivery of SD classroom training to key users and end users
  • Go-live support for 3 weeks after go-live